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Title: Store Manager - Rita's at Oakridge Mall
Location: San Jose, CA 95123
Position Description
Customer Service

-Providing SUPER service to guests
-Providing high quality service (speed, accuracy, customer satisfaction)
-Accuracy of cash handlingEnsuring the cleanliness of all areas of the store
-Assisting Treat Team Members (TTM) as needed to ensure customer satisfaction
-Coaching and training of TTM as needed to ensure all TTMs are executing SUPER service.
-Overseeing Inventory on daily basis.

Treat Team Supervision
-Coaching and training of Shift Leaders.
-Shift Leader/Manager needs to set the next shift up for success at all times.
-Support shift leaders to manage personnel issues (discipline and rewards)
-Monitoring TTMs and coaching on proper portioning and preparation of treats
-MotivatingTTM and monitoring performance
-Addressing personnel issues as needed
-Scheduling and staffing TTM
-Following labor requirements for hours and breaks
-Managing availability and time off requests
-Ensuring that proper staff is available and finding or filling in for call ins/no shows
-Treat Team discipline as necessary

Store Management

-Ensuring cash drawer is balanced on daily basis
-Maintain/balance petty cash fund
-Following daily and weekly cleaning schedules for custard and batch machines
-Ensuring cleaning tasks throughout the store are performed at appropriate frequency to maintain cleanliness and compliance
-Weekly inventory and ordering
-Maintain proper inventory levels and safety stock
-Purchasing items locally as needed
-Minimize waste through proper production quantities, proper portioning and other procedures.
-Developing procedures, policies and best practices in order for the store to be run efficiently


-Coordinate catering, fundraising and community events
-Set up, planning, staffing
-Instore marketing –ensuring that in store POP is properly displayed, TTM understand each monthly promotion.
-Collaborating with the owners to develop and direct other marketing activities.
-Manage social media platforms: Facebook, Yelp, Instagram, Twitter and SnapChat.
-Respond to online reviews and discuss with Treat Team as required


-Meet labor cost goals on a weekly/monthly/quarterly basis
-Meet Cost of Goods goals on monthly basis
-Identify/evaluate avenues for cost savings
-Identify marketing opportunities and evaluate marketing results
-Meet any additional financial metrics as determined from time to time.

Job Type: Full-Time
Salary: $15-17/hour
Required Experience: Food Handlers/Safety Permit, Clean Driving Record-Drivers License